Privacy Policy

Astris Collective (“Astris”, “we”, “us”, “our”) offers curated stays, bespoke experiences and luxury hosting in Lake Tekapo and the Mackenzie Region, New Zealand. We respect your privacy and are committed to protecting the personal information you share with us.

 

This policy explains how we collect, use, store and share your personal information in line with the New Zealand Privacy Act 2020. By using our website or services, you agree to the practices described here.

 

What information we collect

 

We may collect the following personal information:

 

• Your name, email address, phone number and postal address

• Booking details, including dates, number of guests, arrival times and special requests

• Dietary requirements, accessibility needs or preferences relevant to your stay or experiences

• Payment information (processed securely through our payment providers – we do not store full card details)

• Communications you send us, including enquiries, emails and messages

• For property owners, information needed to manage your property, such as contact details, property details and bank account details for payments

• Website usage information collected through cookies and analytics tools

 

How we collect it

 

We collect personal information when you:

 

• Make a booking directly with us or through a third-party booking platform (such as Airbnb or Booking.com)

• Contact us by email, phone, social media or through our website

• Sign up to our newsletter

• Engage us to manage your property

• Browse our website (through cookies and analytics)

 

We may also receive information from people you authorise to act on your behalf, such as a travel agent or someone booking for your group.

 

How we use it

 

We use your personal information to:

 

• Manage your booking and provide your stay, including sending arrival details, access information and property location

• Arrange experiences, concierge services and other requests

• Process payments and security bonds

• Respond to your enquiries

• Send newsletters and offers, where you have opted in (you can unsubscribe at any time)

• Manage properties on behalf of owners

• Improve our website, services and guest experience

• Resolve disputes and meet our legal obligations

 

If you choose not to provide certain information, we may not be able to complete your booking or provide some services.

 

Who we share it with

 

We only share your personal information where it is needed to provide our services, where you have consented, or where permitted by law. This may include:

 

• Experience and service providers you book through us (e.g. tour operators, private chefs, transport), so they can deliver the service

• Property owners, limited to what is needed for them to understand who is staying in their home

• Service providers who help us run our business, such as booking and channel management software, payment processors, email marketing platforms and website hosting

• Authorities, where required by law or to prevent fraud, protect safety or protect our legal rights

 

We do not sell or rent your personal information.

 

Storage, security and overseas providers

 

We take reasonable steps to protect your personal information from loss, misuse and unauthorised access, including password protection and restricted access to records.

 

Some of our service providers (for example, booking platforms, payment processors, email and cloud storage services) may store information outside New Zealand. Where this happens, we take reasonable steps to ensure your information is protected to a standard comparable to New Zealand law.

 

We keep personal information only as long as we need it for the purposes above or to meet legal and accounting requirements, then securely delete it.

 

If a privacy breach occurs that is likely to cause serious harm, we will notify you and the Office of the Privacy Commissioner as required by law.

 

Cookies and analytics

 

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use the site and to improve it. You can disable cookies in your browser settings, although some parts of the site may not work as intended. See our Cookie Policy for more detail.

 

This site may be protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.

 

Third-party websites and social media

 

Our website may link to third-party sites and social media platforms. We are not responsible for their privacy practices, and we recommend reading their privacy policies before sharing information with them.

 

Accessing and correcting your information

 

You have the right to request access to the personal information we hold about you and to ask us to correct it. To make a request, contact us using the details below. We will need to verify your identity before releasing or changing any information, and we will respond within 20 working days.

 

If you are not satisfied with how we handle a privacy concern, you can contact the Office of the Privacy Commissioner at privacy.org.nz.

 

Changes to this policy

 

We may update this policy from time to time. The latest version will always be available on our website.

 

Contact us

 

Astris Collective
Email: hello@astris.co.nz
Phone: +64 27 604 9630