ASTRIS COLLECTIVE
Booking Terms
Last updated 26 October 2026
These Booking Terms apply when you book a stay directly with Astris Collective (“Astris”, “we”, “us”) through our website, by email or by phone. By making a booking, you agree to these terms on behalf of everyone in your group. If you book through a third-party platform such as Airbnb or Booking.com, that platform’s terms and cancellation policy apply instead.
1. Making a booking
Your booking is confirmed once full payment has been received and we have sent you a booking confirmation. The person making the booking must be 18 or over and will be the lead guest for the stay.
2. Prices and payment
There’s no deposit – full payment is taken at the time of booking.
Prices are in New Zealand dollars and include GST where applicable.
Payments are processed securely by our payment provider. We do not store your full card details.
3. Minimum stay
There is a two-night minimum stay, unless a different minimum is shown for your dates.
4. Cancellations and changes
Cancellations are covered by our Cancellation Policy. If you’d like to change your dates, contact us – changes depend on availability, and if new dates can’t be found the change is treated as a cancellation under the Cancellation Policy. We recommend travel insurance that covers cancellation.
5. Check-in and check-out
Check-in is from 3pm and check-out is by 10am, unless we’ve agreed something different with you. Early check-in or late check-out may be possible on request, depending on availability. We’ll send arrival details and access information before your stay.
6. Guests and occupancy
The number of guests staying must not exceed the maximum shown for the home, and only guests named in your booking may stay overnight. Please let us know in advance if anyone else will be visiting.
7. House rules
No smoking or vaping inside the home.
Pets are only allowed where the listing says so.
No parties or events, and please respect neighbours – most of our homes are in quiet residential streets.
Please keep outdoor lights off when not in use – our homes are in the Aoraki Mackenzie International Dark Sky Reserve.
Each home’s house notes also apply – we’ll share them before you arrive.
If house rules are seriously or repeatedly broken, we may ask guests to leave without a refund.
8. Looking after the home
Please treat the home with care and leave it in a tidy condition. The lead guest is responsible for any damage, breakages or extra cleaning beyond normal use during the stay, and we may charge the reasonable cost of repair, replacement or cleaning. Some homes may require a refundable security bond – if so, we’ll tell you before you book. Please let us know straight away if anything is damaged or not working.
9. Experiences and services
Experiences, catering, wellness and other services are often delivered by trusted local providers. We arrange them for you, but the provider’s own terms, safety requirements and cancellation conditions may also apply – we’ll share these when you book. Some activities depend on the weather and may be changed or cancelled for safety.
10. If we need to change or cancel your booking
In the rare event that we need to cancel your booking (for example, if the home becomes unavailable), we’ll offer you a comparable home if one is available, or a full refund of the amount you paid us.
11. Events beyond our control
We are not responsible for delays or changes caused by events outside our reasonable control, such as severe weather, road closures, natural disasters or utility outages. If this affects your stay, contact us and we’ll do what we can to help.
12. Our responsibility
To the extent permitted by law, we are not liable for loss of or damage to personal belongings, or for indirect or consequential loss. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, where they apply.
13. Privacy
We handle your personal information in line with our Privacy Policy.
14. Governing law
These terms are governed by the laws of New Zealand.
Contact us
Astris Collective
Email: hello@astris.co.nz
Phone: +64 27 604 9630