Cancellation Policy

We understand plans change. This policy applies to stays booked directly with Astris Collective. If you booked through Airbnb, Booking.com or another platform, that platform’s cancellation policy applies.

Cancelling your stay

• 14 days or more before check-in – full refund.

• 7–13 days before check-in – 50% refund.

• Less than 7 days before check-in – no refund.

No-shows, late arrivals and early departures are not refunded.

How to cancel

Email hello@astris.co.nz with your booking details. The cancellation date is the day we receive your email. We’ll confirm your cancellation and refund any amount due to your original payment method, usually within 10 working days.

Changing your dates

If you’d like to move your stay, contact us as early as possible. We’ll do our best to find new dates. Changes depend on availability, and if new dates can’t be found the change is treated as a cancellation under this policy.

Experiences and services

Experiences, catering and other services booked through us may have their own cancellation terms, set by the provider. We’ll share these when you book.

If we cancel

If we need to cancel your booking, we’ll offer you a comparable home if one is available, or a full refund of the amount you paid us.

Weather and travel disruption

Mackenzie weather can change quickly, especially in winter. If a road closure or severe weather stops you from reaching us, contact us and we’ll do what we can to help, including moving your dates where possible. We strongly recommend travel insurance that covers cancellation and disruption.

Contact us

Astris Collective
Email: hello@astris.co.nz
Phone: +64 27 604 9630